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How Texting Can Improve Your Business

December 16th, 2019 by admin

Brunette woman standing in front of a clothing rack smiling and looking intently at her phone

Studies have repeatedly proven the effectiveness of utilizing text or instant messaging in business versus phone calls and emails. Research conducted by Quora shows that 90% of text messages are read within 3 minutes of it being received, and 91% of adults have their mobile phones at arms reach at all times of the day. These results show that text messaging is the number one way to communicate with your customers and clients effectively. At Telesupply, we're making communication easier for your business and customers by merging SMS with your business phones to give you the ability to send messages, whether text or email from your desktop business phone and computer.

Our newest SMS feature is included with our hosted VoIP phones and displays powerful applications with a primary focus on simplicity and ease. Curious about the best ways to use SMS for business? Here are the top three reasons you need this feature:

  1. Run ads, promotions, and sales. Text messaging enables you to reach the right people at the right moment. For example, as a pizza delivery business, you can shoot out a promotion during peak hours when people are the hungriest.
  2. Improve the customer experience. People are always on-the-go and often don't have the time to stop to talk on the phone or even reply to an email. Texting can be a great way to answer customer service questions and respond to specific issues.
  3. Set Appointment Reminders. Medical offices may want to remind patients of appointments, and supervisors may need to tell clients and staff of important meetings or seminars. With text messaging through your business phone, you can easily send those reminders with certainty that the message will be read.

With our hosted business phones, you get all the features of a cloud-hosted phone coupled with the ability to send text, multimedia messages, emails, voicemail to either single or multiple contacts, and all from your business desktop phone. Significantly improve marketing efforts, call back rates, and much more.

Contact Telesupply today to learn more about our innovative communication solutions.

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