Phone System Down? Emergency VoIP Deployment in 24 Hours
Telesupply Logo
Glowing tech abstract background with blurred code

AI-Powered Voice Agent - CASEY

Solutions

Meet Casey. The Support Agent Who Never Clocks Out.

An AI voice agent that creates tickets, looks up requests, and transfers calls to your team—so you can scale without missing a beat.

Here's the reality for most growing businesses: the phone rings more than your team can handle. You're juggling callbacks, losing track of requests, and watching customer satisfaction slip through the cracks.

Casey changes that. She's an AI-powered voice agent that handles your inbound support calls with the kind of consistency and accuracy your customers actually notice.

Schedule a Quick Call with Our Team

Artificial Intelligence digital concept

Schedule a Quick Call with Our Team

When a customer calls and nobody answers, they don't just hang up—they start wondering if they made the right choice working with you.

For professional services firms, auto dealers, manufacturers, and service companies across Orange County and Southern California, the math is simple: every missed call is a missed opportunity to keep a customer happy.

But hiring more people to answer phones isn't always realistic. And voicemail? Let's be honest—most customers won't leave one.

What Casey Actually Does

Casey isn't a glorified phone tree. She's a purpose-built voice agent that handles real support tasks:

  • Creates Support Tickets When a customer calls with an issue, Casey gathers the details and logs a ticket in your system automatically. No sticky notes. No lost requests.
  • Looks Up Existing Tickets Customers calling to check on a request? Casey can pull up their ticket status and give them a real answer—without tying up your staff.
  • Transfers to Live Agents Some calls need a human touch. Casey recognizes when that's the case and connects the caller to the right person on your team.
  • Integrates With Your Systems Casey connects to leading CRM and support ticketing platforms, so everything she handles shows up where your team already works.
Man and robot touching hands

Built for Accuracy, Not Just Automation

Here's what that really means: most AI tools are built to sound impressive. Casey was built to be correct.

We spent months optimizing her conversational flows and verification processes. The result? Performance scores improved from 82 to over 95 out of 100—measured against strict accuracy and customer experience standards.

Casey won't guess at information she doesn't have. She won't make up ticket numbers. And she won't frustrate your customers with robotic scripts that go nowhere.

If I'm being honest, that's the part we're most proud of. Because accuracy is what actually makes AI useful for your business.

What This Means for Your Business

  • Never Miss Another Call Casey answers every call, day or night. Your customers get a response, and you get peace of mind.
  • Shorter Response Times Tickets get created the moment a customer calls—not hours later when someone checks voicemail.
  • Scale Without the Overhead Handle more calls without hiring more staff. Casey grows with your business.
  • Better Customer Experience Customers get real answers fast. That's the kind of service that keeps them coming back.

Built for Businesses Like Yours

Casey is designed for small and mid-sized companies in Southern California who take customer service seriously:

  • Professional Services Firms — Law offices, accounting practices, consultancies
  • Auto Dealers — Service departments, parts inquiries, customer follow-ups
  • Manufacturing Companies — Order status, support requests, vendor coordination
  • Service Companies — HVAC, plumbing, electrical, property management

If your team is stretched thin and your phone won't stop ringing, let's talk.

Let's Make Sure This Is the Right Fit

We're not interested in selling you something you don't need. If Casey makes sense for your business, we'll show you exactly how it works and what to expect.

If it's not the right fit, we'll tell you that too.

Get in Touch

Or call us directly at +1 (562) 333 3100. We answer our phones too.

Frequently Asked Questions

How does Casey know when to transfer a call?

Casey follows specific rules we set up together based on your business. Certain request types, customer signals, or escalation keywords trigger a transfer to your team.

Will Casey work with our current systems?

Casey integrates with leading CRM and support ticketing platforms. We'll confirm compatibility before anything gets set up.

How long does setup take?

Most businesses are up and running within a few weeks. The timeline depends on your systems and how customized you need the call flows to be.

What if Casey makes a mistake?

Casey is designed to only provide information she actually has—she won't guess or make things up. But we also monitor performance continuously and refine her responses based on real call data.