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Unified Communication System

Solutions

Unified Communication System for Southern California Businesses

Transform your Southern California business with advanced unified communication technology that integrates voice calls, video conferencing, instant messaging, and file sharing into a single platform. All-inclusive per-user pricing with phones included at no charge.

  • 28+ years serving Southern California businesses
  • 99.999% uptime reliability guarantee
  • All phones included at no charge
  • Local Los Alamitos support team

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Why Southern California Businesses Are Adopting Unified Communications

The unified communications market continues evolving rapidly, and here's what that really means for your Southern California business: traditional communication tools are becoming obsolete. Modern unified communications solutions integrate voice calls, video conferencing, instant messaging, and file sharing capabilities into a single platform that transforms how your team collaborates.

The Problem with Multiple Tools:

Your team is probably juggling separate systems for phone calls, team messaging, video conferencing, and project management. Each tool requires its own login, has different interfaces, and doesn't communicate with the others. This fragmentation costs you productivity, creates communication gaps, and frustrates employees who waste time switching between platforms.

The Unified Communications Solution:

Our communications platform leverages cutting-edge UC technology to eliminate the chaos of multiple communication tools. Instead of juggling separate systems, you get one comprehensive unified communication system that connects virtually any device. Users can access and manage communication channels seamlessly across laptops, tablets, smartphones, and web browsers, ensuring flexible real-time communication experiences anytime and anywhere.

Here's what makes us different: We provide all phones at no charge as part of our all-inclusive per-user pricing. You won't need to worry about unforeseen hardware expenses because we take full responsibility for proper function of your entire UC system.

Real Results:

Our Orange County clients using UCaaS solutions report 40% faster project completion when teams can seamlessly transition from video calls to screen sharing to file sharing within the same system. No more switching between multiple enterprise communication tools or dealing with compatibility issues across communication devices.

Ready to see unified communications in action?

How Unified Communications Work: The Technology Behind Seamless Connectivity

Unified communications technology brings together all your essential business communication tools—like instant messaging, video conferencing, and phone calls—into a single, easy-to-use platform. Instead of managing multiple enterprise communication tools separately, a unified communications solution integrates these services so your team can connect, collaborate, and share information across any communication channel, from virtually any device.

The Technical Foundation

At the heart of modern UC systems is a cloud-based communication platform that streamlines business processes and ensures your communication services are always available, whether you're in the office or working remotely.

Key Technical Components:

  • Internet Protocol (IP) Infrastructure: The underlying technology uses internet protocol to transmit voice and data over IP networks, supporting the evolution from traditional telephony to IP-based solutions. This means all your communications—voice, video, messaging—travel over your internet connection using standardized protocols.
  • Session Initiation Protocol (SIP): Built on open standard SIP foundations, our system ensures compatibility with virtually any device while maintaining security and call quality. SIP handles call setup, management, and teardown across all communication types.
  • Cloud-Based Architecture: All system intelligence lives in secure data centers (not your office), eliminating the need for expensive on-premises hardware. Our UC platforms facilitate integration between services and offer flexible deployment options including public cloud, private cloud, or hybrid configurations.
  • Multi-Device Support: Access the same features whether you're using a desk phone, desktop app, mobile device, or web browser. The platform synchronizes presence, messages, call history, and voicemail across all devices in real-time.
Man holding digital unified communications diagram

Frequently Asked Questions About Southern California Unified Communications

What exactly is included in your all-inclusive per-user pricing?

Everything—phones, installation, ongoing service, maintenance, training, and support. Telesupply supplies the phones at no charge and takes full responsibility for proper function. Your per-user monthly fee covers:

  • Desk phone (choice of models)
  • All software and licensing
  • Installation and configuration
  • Number porting
  • User training
  • Ongoing technical support
  • System updates and new features
  • Hardware replacement if needed

No unforeseen expenses or hidden costs. Ever.

How reliable is your unified communications service?

99.999% uptime through our Boston technology center with redundant Colorado backup. This means maximum 5.26 minutes of downtime per year. Our reliability features include:

  • Multiple internet circuits with automatic failover
  • Industrial generators for backup power
  • Geographic redundancy (Boston primary, Colorado backup)
  • Quarterly failover testing
  • 24/7 network operations center monitoring
  • Proactive maintenance and monitoring
Do we need to rewire our office for unified communications?

No expensive rewiring needed. We offer flexible installation options:

  • Pass-through with existing wiring: Plug phone into wall jack, computer into phone (uses existing Ethernet)
  • WiFi-enabled phones: Work without any internal wiring changes
  • PoE (Power over Ethernet): Single cable provides data and power
  • Traditional power: Standard electrical outlets

We test everything during our discovery meeting without disrupting your current systems.

Can we keep our existing phone numbers?

Yes—every single one. We bring over every number you want through our meticulous process ensuring seamless, painless transitions. This includes:

  • Local business numbers
  • Toll-free (800, 888, 877, etc.) numbers
  • Vanity numbers
  • Fax numbers

We provide temporary numbers during the 3-7 day porting process so you never miss a call.

What happens if our internet goes down?

Your business continues operating through automatic failover:

  • Call forwarding: Incoming calls automatically route to cell phones or answering service
  • Mobile apps: Team continues making/receiving calls via cellular data
  • Multiple circuits: Most clients have dual internet for redundancy
  • LTE backup: We can provide 4G/5G failover devices for critical locations
  • Advance planning: Pre-configure backup routing during setup

No calls are lost during internet outages.

Which phone models support wireless headsets?

Most models support EHS (Electronic Hook Switch) headsets with various adapters. Our 59i model has EHS built-in with Bluetooth support. The ZAC Softphone (desktop app) supports Poly headsets via USB without requiring driver software. We'll recommend the best phone model based on your headset preferences and usage patterns.

Can I access and manage my voicemail messages from different devices?

Yes, you can access and manage voicemail messages from multiple devices:

  • Desk phone (traditional visual voicemail interface)
  • Mobile phone app (full voicemail access)
  • Desktop computer (web portal and desktop app)
  • Email (voicemail delivered as email attachment)

Voicemail messages synchronize across all devices, so marking one as "read" updates everywhere.

Is call recording included in your unified communication system?

Yes, call recording is included as a premium feature providing:

  • On-demand recording (record specific calls)
  • Automatic recording (record all calls, specific users, or specific numbers)
  • Secure encrypted storage
  • Searchable archive (find calls by date, participant, duration)
  • Compliance features (legal hold, retention policies)
  • Quality assurance capabilities

Perfect for training, compliance, and dispute resolution.

Can I use the unified communication system through web browsers?

Yes, you can access our unified communication system directly through web browsers using WebRTC technology:

  • No software installation required
  • Make/receive calls from any computer
  • Access voicemail, messages, call history
  • Participate in video conferences
  • Manage system settings
  • Works on Windows, Mac, Linux, ChromeOS

This is perfect for temporary workers, contractors, or "hot desking" environments.

How does your UC system handle remote workers?

Remote workers get identical functionality to office workers without VPN requirements:

  • Take desk phone home (plug into home internet, works immediately)
  • Use mobile app (full features on smartphone)
  • Use desktop app/softphone (laptop with headset)
  • Simultaneous ring (rings office desk and home/mobile together)
  • Find Me/Follow Me (calls route to multiple devices in sequence)
  • Presence synchronization (team sees your availability)

Remote workers are first-class citizens in our UC system, not an afterthought.

What training is provided?

Comprehensive training for all users:

  • Administrator training (4-6 hours, system management)
  • End-user training (2 hours per department)
  • Executive briefings (30 minutes, mobile focus)
  • Power user sessions (advanced features)
  • Video tutorial library (on-demand reference)
  • Quick reference guides (printed materials)
  • Ongoing support (regular check-ins and optimization)

Training is included in your per-user pricing—no additional charges.

Can you integrate with our existing business applications?

Yes, we integrate with most common business applications:

  • CRM: Salesforce, HubSpot, Zoho, Microsoft Dynamics
  • Office Suites: Microsoft 365, Google Workspace
  • Help Desk: Zendesk, Freshdesk, ServiceNow
  • Custom Applications: REST API for proprietary systems
  • Directory Services: Active Directory, LDAP

Integration depth varies by application—we'll assess your specific needs during consultation.

Don't Wait for Communication Transformation - Upgrade Your Southern California Business Today

Modern businesses need unified communications that actually work without complexity or surprise costs. Every day you're managing multiple communication tools separately is a day you could be operating more efficiently.

28+ Years Southern California Unified Communications Excellence

We've transformed communication systems for hundreds of Southern California businesses since 1996. Our Los Alamitos team understands what works for Orange County, Los Angeles, the South Bay, and surrounding area businesses.

What Our Southern California Clients Say:

"We have worked with Telesupply for several years now. They are reliable and efficient. We used them for a big project when we moved into our new facility to create a computer room and run drops in all the new offices. Definitely recommended!"

"We have had a 6 phone business system with Telesupply for the past 3 years. The system has been flawless. The tech support at Telesupply has been great. Whenever we needed them, they have been prompt and efficient. Another great plus for me is that they are a local company and they can response on-site if needed."

Complete Southern California Business Communication Solution

More than just unified communications—we provide permanent solutions that improve customer interactions, increase team productivity, and reduce operational complexity. Growing Southern California businesses get enterprise features with small business simplicity.

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